Support Center

We're here to help with any questions or issues you may have

Contact Options

📧 Email Support

For general inquiries and non-urgent matters:

[email protected]

Typical response time: Within 24 hours

📞 Phone Support

For urgent assistance and immediate help:

+39 02 3330 7819

Technical support: +39 02 3330 7820

💬 Live Chat

Chat with our support team in real-time during business hours.

Available on the bottom right corner of our website when logged in.

Support Hours

Monday - Friday: 8:00 AM - 8:00 PM CET

Saturday: 9:00 AM - 5:00 PM CET

Sunday: Closed (Email support only)

Contact Us

We're here to help resolve any issues you may encounter with our platform or answer any questions you might have about our legal education webinars.

Please submit your support request using our Google Form. Our support team will respond to your inquiry based on the urgency level you select.

Open Support Request Form

When submitting your request, please include:

  • A detailed description of your issue or question
  • Any error messages you received
  • Steps you've already taken to resolve the issue
  • Urgency level of your request
  • Best way to contact you

For urgent matters requiring immediate assistance, please call our technical support line at +39 02 3330 7820.

Quick Troubleshooting

🔄

Connection Issues

If you're experiencing connection problems during a webinar:

  • Check your internet connection
  • Close unnecessary applications
  • Try refreshing your browser
  • Switch to a wired connection if possible
🔊

Audio/Video Problems

If you can't hear or see the webinar:

  • Check your volume settings
  • Ensure the correct output device is selected
  • Allow browser permissions for audio/video
  • Update your browser to the latest version
📱

Mobile Access

For the best experience on mobile devices:

  • Use the latest version of our mobile app
  • Ensure a stable WiFi connection
  • Close background applications
  • Keep your device charged or plugged in
🔑

Login Problems

If you're having trouble accessing your account:

  • Reset your password
  • Check if your account is verified
  • Clear browser cookies and cache
  • Try a different browser
📄

Certificate Issues

If you can't access your completion certificate:

  • Ensure you've completed all evaluations
  • Check your email for certificate delivery
  • Look in your account's "My Certificates" section
  • Verify your attendance was properly recorded
💳

Payment Concerns

For billing and payment questions:

  • Check your email for payment confirmations
  • Review your billing history in your account
  • Ensure your payment method is up to date
  • Contact [email protected] for specific issues
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Frequently Asked Questions

How do I join a webinar I've registered for?
You'll receive an email with joining instructions 24 hours before the webinar, and a reminder 1 hour before the start time. Click the unique link in the email or log into your SensoTalks account and navigate to "My Webinars" to join.
What should I do if I miss a webinar?
Don't worry! Recordings are available for most webinars. Log into your account, go to "My Webinars" and look for the "Recording" tab to access the missed session. Recordings are typically available within 24-48 hours.
How do I get my CLE certificate?
After attending a webinar and completing any required evaluations, your certificate will be available in your account dashboard under "My Certificates" within 24-48 hours. You can download it as a PDF directly from there.
Can I transfer my registration to a colleague?
Yes, you can transfer your registration up to 24 hours before the webinar. Log into your account, go to "My Webinars," find the relevant webinar and click "Transfer Registration" to enter your colleague's details.
View All FAQs