Frequently Asked Questions

Registering for a webinar is simple:

1. Browse our upcoming webinars on the home page or in the Webinars section
2. Click on the "Register Now" button for the webinar you're interested in
3. Complete the registration form with your personal and professional information
4. Select your payment method and complete the transaction
5. You'll receive a confirmation email with details about the webinar and access instructions

If you have an existing account, you can log in before registration to have your information automatically filled in.

We accept various payment methods to accommodate our global audience:

• Credit/Debit Cards (Visa, MasterCard, American Express)
• PayPal
• Bank Transfer (for corporate registrations)
• Apple Pay and Google Pay (on compatible devices)

All payments are processed securely through our encrypted payment gateway. If you need to arrange a special payment method for organizational registrations, please contact our finance team at [email protected].

Our refund policy is as follows:

• Full refund: Available if canceled 7 or more days before the webinar date
• Partial refund (50%): Available if canceled 3-6 days before the webinar date
• No refund: For cancellations less than 3 days before the webinar date

Alternatively, instead of a refund, you can:

• Transfer your registration to another person
• Apply your payment to a future webinar (valid for 6 months)
• Receive access to the recorded webinar after the event

To request a refund or discuss alternatives, please contact [email protected] with your registration details.

Yes, we offer various discount options:

• Group discounts: 10% off for 3-5 participants, 15% off for 6-10 participants, and 20% off for more than 10 participants from the same organization
• Bundle discounts: 15% off when registering for 3 or more webinars at once
• Loyalty discounts: Returning clients receive special rates (visible when logged into your account)
• Academic discounts: 25% off for full-time students and faculty members with valid ID

For larger organizational requirements or custom training programs, please contact our business development team at [email protected] to discuss tailored solutions and pricing.

Webinars are typically listed on our platform 2-3 months before the scheduled date, and registration opens immediately once they are listed. We recommend registering early to secure your spot, as some specialized webinars have limited capacity.

Early bird discounts are often available for registrations made at least 30 days before the webinar date. You can also join our mailing list to receive notifications when new webinars are scheduled in your areas of interest.

Our webinars vary in length depending on the topic and format:

• Standard webinars: 2-3 hours, including Q&A session
• Mini-sessions: 60-90 minutes, focused on specific topics
• Intensive workshops: 4-6 hours, often with breaks, covering complex subjects in depth
• Multi-day programs: Series of connected sessions over several days

The exact duration is always specified in the webinar description. All webinars include time for interactive elements and questions from participants.

For most webinars, no specific preparation is required. However, to get the most out of the experience:

• Review the webinar description and learning objectives beforehand
• Download any preparatory materials sent via email (case studies, reading materials, etc.)
• Prepare questions related to the topic you'd like addressed during Q&A
• Test your technical setup in advance (see our technical requirements)
• Have pen and paper or a note-taking app ready

For workshops and advanced courses, specific preparation instructions will be provided in your confirmation email.

Yes, recordings are available for most of our webinars. When you register for a webinar, you'll have access to:

• Full webinar recording (available within 24-48 hours after the live session)
• Presentation slides and materials
• Supplementary resources mentioned during the session
• A transcript of the webinar (upon request)

Recordings remain accessible in your account for 6 months after the webinar date. For CLE credit purposes, some jurisdictions may have different requirements for live attendance versus recording viewing - please check your local bar association rules.

Our webinars are designed to be highly interactive. Depending on the specific webinar, interaction may include:

• Live Q&A sessions where you can ask questions to the presenter
• Polling and survey features to gather attendee feedback
• Chat functionality to discuss topics with other participants
• Interactive case studies and scenarios
• Breakout rooms for small group discussions (for workshop-style webinars)
• Hands-on exercises and practical applications

The level of interactivity is indicated in each webinar description. Even our standard presentation-style webinars always include opportunities for questions and discussion.

Currently, most of our webinars are conducted in English. However, we do offer select webinars in other languages, primarily:

• Italian (our most comprehensive non-English offering)
• French
• Spanish
• German

For some international law topics, we provide simultaneous translation services. You can filter webinars by language on our search page. If you're interested in webinars in a specific language not currently offered, please contact us at [email protected], as we're continually expanding our multilingual content.

To earn Continuing Legal Education (CLE) credits from our webinars:

1. Register for a CLE-accredited webinar (credit hours are listed in the description)
2. Attend the live webinar in its entirety or complete the recorded version
3. Participate in any required verification activities (polls, questions)
4. Complete the evaluation form after the webinar
5. Download your CLE certificate from your account dashboard

Note that CLE requirements vary by jurisdiction. While our courses are accredited in many regions, it is your responsibility to verify that the specific course meets your jurisdiction's requirements.

Our CLE courses are currently accredited in multiple jurisdictions, including:

• European Union member states (through the CCBE framework)
• United Kingdom (SRA and Bar Standards Board)
• United States (specific states vary by course; typically includes NY, CA, TX, FL, IL)
• Canada (most provinces)
• Australia
• Singapore

Each webinar description includes specific information about which jurisdictions have approved that particular course. We're continuously expanding our accreditations, so if your jurisdiction isn't listed, contact us at [email protected] to inquire about the current status.

Yes, in addition to standard CLE credits, we offer specialized certifications for legal professionals looking to demonstrate expertise in specific areas:

• Advanced Legal Technology Certificate (series of 6 technology-focused webinars)
• International Commercial Law Specialist Program
• Legal Ethics and Compliance Certification
• Environmental Law Practitioner Certificate
• Legal Project Management Certification

These certification programs typically require completion of multiple related webinars and passing an assessment. Certification details, requirements, and fees are available on our Certifications page.

For most webinars, your CLE certificate will be available in your account dashboard within 24-48 hours after completing all requirements (attendance, participation, and evaluation).

For specialized certification programs or jurisdictions with specific reporting requirements, processing may take up to 5 business days. You will receive an email notification when your certificate is available for download.

If you need a certificate urgently for compliance deadlines, please contact [email protected] with your request and deadline details.

Partial credit policies vary by jurisdiction. Generally:

• Many jurisdictions require attendance for the full duration to award any credit
• Some jurisdictions allow proportional credit (e.g., attending 1.5 hours of a 3-hour webinar would earn 1.5 credits)
• Our system tracks your attendance time automatically

We provide certificates showing your actual attendance time, and it's your responsibility to report the appropriate credit amount according to your jurisdiction's rules. For specific questions about your jurisdiction's requirements, please consult your local bar association or regulatory body.

To ensure the best experience during our webinars, you'll need:

• Device: Computer, tablet, or smartphone (computer recommended for optimal experience)
• Operating System: Windows 10+, macOS 10.13+, iOS 13+, Android 8+
• Browser: Latest version of Chrome, Firefox, Safari, or Edge
• Internet Connection: Minimum 3 Mbps download, 1 Mbps upload (5+ Mbps recommended)
• Audio: Speakers or headphones (microphone optional but recommended for interactive sessions)
• Optional: Webcam for networking sessions and workshops that include video participation

We use Zoom as our primary webinar platform. You can test your system compatibility at https://zoom.us/test.

Joining a webinar is simple:

1. You'll receive an email with joining instructions 24 hours before the webinar, and a reminder 1 hour before the start time
2. Click the unique link in the email or log into your SensoTalks account and navigate to "My Webinars"
3. Click the "Join Now" button that appears 15 minutes before the scheduled start time
4. If prompted, allow your browser to open Zoom or the Zoom application
5. Enter your name and email when prompted (preferably the same email used for registration)

We recommend joining 5-10 minutes early to test your audio and video settings and to review any materials. If you encounter any issues, our technical support team is available via the chat function on our website.

If you experience technical issues during a webinar, try these troubleshooting steps:

1. Connection issues: Check your internet connection, try refreshing the page, or disconnect and rejoin
2. Audio problems: Check your audio settings, ensure the correct output device is selected
3. Video issues: Try lowering the video quality in the settings or disable your camera
4. Platform freezing: Close other applications using bandwidth, restart the webinar application

During live webinars, you can use the chat function to reach our technical support team. For urgent assistance, call our technical support hotline at +39 02 3330 7820. If you miss content due to technical issues, you'll have access to the recording afterward.

Yes, you can access our webinars on mobile devices through:

• The Zoom mobile app (recommended for the best experience)
• Mobile web browsers (with some feature limitations)

While mobile access is convenient, we recommend using a computer for:

• Better visibility of presentation materials and shared screens
• Easier participation in interactive elements
• More stable connection, especially for longer sessions
• Better multitasking capabilities (taking notes, referencing materials)

If you must use a mobile device, we recommend using a tablet rather than a smartphone for a better viewing experience.

Webinar materials are available through several channels:

• Before the webinar: Preparatory materials will be emailed to you 1-3 days before the event
• During the webinar: Presenters may share downloadable resources via the chat or resource panel
• After the webinar: All materials including slides, handouts, and supplementary resources are available in your account under "My Resources"

Most materials are available in PDF format. Some webinars also include editable templates (Word, Excel) or interactive resources. Materials remain accessible for at least 6 months after the webinar date.

If you need materials in an alternative format for accessibility reasons, please contact [email protected].

Creating and managing your SensoTalks account is straightforward:

• Creating an account: Click "Sign Up" in the top right corner of the website, provide your email, create a password, and complete your profile information
• Managing profile: Log in and click on "My Profile" to update your personal information, professional details, and preferences
• Password reset: Click "Forgot Password" on the login page, or go to "Security Settings" in your profile when logged in
• Communication preferences: Manage email notifications and update subscription preferences in the "Communication Settings" section
• Viewing history: Access your webinar attendance history, certificates, and completed courses in the "My Learning" section

Your account dashboard also shows upcoming registered webinars, available recordings, and personalized recommendations based on your interests and past activity.

Yes, you can transfer your webinar registration to a colleague or another legal professional. To do so:

1. Log into your account and navigate to "My Webinars"
2. Find the webinar you wish to transfer and click "Transfer Registration"
3. Enter the recipient's email address and a brief message (optional)
4. The recipient will receive an email with instructions to accept the transfer

Please note:

• Transfers must be completed at least 24 hours before the webinar starts
• The recipient must have or create a SensoTalks account
• CLE credits will be issued to the person who actually attends the webinar
• For specialized certification programs, additional transfer restrictions may apply

For last-minute transfers or special circumstances, please contact [email protected].

To access your webinar history and certificates:

1. Log into your SensoTalks account
2. Navigate to "My Learning" in the dashboard
3. View the "Completed Webinars" tab for your attendance history
4. Click on the "Certificates" tab to see all your earned certificates
5. Use the download button next to each certificate to save a PDF copy

You can also:

• Filter your history by date range, subject area, or credit type
• Generate an attendance report for your records or reporting requirements
• Request a transcript of all your learning activities and earned credits
• Set up automatic certificate forwarding to your employer or regulatory body

All records are maintained for at least 7 years in our system. For specific reporting period summaries, use the "Generate Report" feature.

We take data security very seriously and employ multiple measures to protect your account information:

• All account data is encrypted using industry-standard SSL/TLS protocols
• Passwords are hashed and never stored in plain text
• Payment information is processed through PCI-DSS compliant partners and never stored on our servers
• Regular security audits and penetration testing of our systems
• Multi-factor authentication option for account login
• Automatic session timeouts after periods of inactivity

We comply with GDPR and other applicable data protection regulations. Our full security practices are detailed in our Privacy Policy. If you notice any suspicious activity related to your account, please contact [email protected] immediately.

Yes, we offer corporate accounts for law firms, legal departments, and organizations that want to manage multiple users centrally. Corporate accounts include:

• Admin Dashboard: Manage all users, registrations, and billing from a central interface
• User Management: Add, remove, or modify user access and permissions
• Group Registration: Register multiple employees for webinars simultaneously
• Consolidated Billing: Centralized invoicing and payment options
• Usage Reports: Track participation, credits earned, and learning progress
• Custom Learning Paths: Create recommended course sequences for different practice areas
• Volume Discounts: Special pricing based on organization size and usage

To set up a corporate account or learn more about enterprise options, contact our corporate team at [email protected] or call +39 02 3330 7821.